The common Mistakes in Customer Service
Hello everyone. Today I will talk about what should not do in customer service and solutions for this problem. This occupation is professional service what need support the emotional more than any other career. Therefore today for example, we will give everyone has been advised of the problem and how to solve this problem. As follows:
1. Your employees have a bad day and convey emotion in a conversation with the customer. (Everyone will find a story that is bad thing all days. However, the services need to keep them to myself).
2. Your employees hang up the customer (rule: Do not hang up the customer).
3. Your employees make the caller waiting them by don't ask the customer first. (Asked politely that your customers will keep them waiting before . Which hardly any customers who complain or say "no").
4. Your employees is deny or forget to say. "Please, please," "thank you" or "You are welcome". You sould say that you're welcome from your mind.
5. Your employees chat with your friends while you're on pick up the phone with customers. And your staff use telephone company for using a private talk. (Do not do this).
6. Your employees will not be able to answer customer questions, more than one word. (The answer to the question is rude and do not attentive).
7. Your employees asking them to call back at a time when employees are not busy too much. (will should not be who have to call back. Get the number of will and call back already.
8. Your employees turn speaker the phone without asking the customer that they will be allowed or not. (You have to ask them first).
For customer service. Some people are vulgar too. And the customer service is often seen as job no one is thankless. And almost no motivation or incentive for employees to do their duty properly.
But the problem here is the life of customer service officers may not have been fair. Some customers may be obscene and not pay attention to what he's done. But customer service can not be done. If they want to help the company achieve and maintain their job.
"My life is Ruins"
Hello everyone, today I will recommend you guys know about a film. It is an interesting story. The title is "My life ruins". This movie is a guide for people who want to be guided. Once you have viewed, you will get to know lot about this film. In order to study about the behavior of tourists, you have to see it.
In this film. We talking about about her name, "Jogia"., She
is a tourist guides in Greece.
She was a strong woman.
She believes in herself.
History is something that everyone needs to know.
So that tourists do not want to do nothing more than learn the history of Greece.
She seems to be a strong force, and
so more over.
But when she began to have an open mind to listen to the opinions of other people.
She began to change.
One day, tourists tried to teach her that she has to live with other people are happy or not. It depends on yourself.
And since then, she tried to turn himself into a new person and make the
travelers to
enjoyed everything.
The service is the one who has to interest. If you think that you will work about services. You will need to care for provide the best with every tourists. Although you will find different customers from different habits. You'll have to bear with the emotional support of all tourists. Most tourists who come for find happiness and enjoy to themself. You should make them feel that it's boring to Visiting on tour., if you choose to work with the service. You should make yourself happy. And generous feelings to impress your tourists.
I think this film is a great guide for those who want to working on the service. So for, all those who have seen this film. I hope that everyone will be able to use it in everyday life, and hope the film will be both useful and knowledge with everyone.
Pattaya : Koh lan
After we're serious about learning or tired of the work. If you are the one who are looking for places to visit relaxing such as clear bright sky, beautiful blue sea. We recommend the hottest at "Koh Lan" because the sea is a beautiful. It is located near Bangkok.
"Koh Lan" is located on the coast, Pattaya, Chonburi, 7 kilometers. The boat trip takes 45 minutes by speedboat, it takes only 15 minutes, with an area of about 4 square kilometers. There are many beautiful beaches.
Where to eat
Upon reaching the island. We should not miss the seafood such as shrimp, oysters, crabs, fish (squid), most resort at Koh Lan will be grill service, if we prepared seafood from the coast. But if not prepared properly, it can be purchased in the market at Koh Lan, but the price may be more expensive. The grilled seafood if you are skilled enough, you can grill by yourself.
Where to shop
At Koh Lan, it has a souvenir shop. In addition shop owner is generous. The souvenir shop also a place for tourists to take pictures.
What activities the tourist can do
For renting a motorcycle to ride around the island is the most popular with tourists or how to go dive see the coral. It offers to take tourists dive see the corao around the island, or you want to sit and chill. Ii's up to you. The area around the beach is seating on the beach to service. A sponge is a simple $ 50 $ 30 with a parasol. And what is the most popular is water activities such as banana boat, jet ski.
Place to visit
Start with "Ta Waen Beach" in the north of the island. Beach is about 750 meters long, it has a very natural beauty. It has white sandy beaches and crystal clear blue waters. However, the beach at the end of both sides also haveof the coral reefs in shallow water with colorful. In addition also haveto souvenir shops were lined along the beach.
With "Sangwan Beach" next to "Ta Waen Beach" has a length of 150 meters and it is a popular among European tourists who enjoy sunbathing. Sangwan Beach is the most beautiful during months of December to April.
Or you can relax in the small, quiet beach. For travelers who want to relax in the privacy at the "Lang Beach" with main activities are diving. At the end of beach area that connects with the two sides Tawan Beach, it is a beautiful shallow reefs. And services that walking underwater coral. Sea Walker is a popular service. Tourists who like coral, but do no like diving. The beach is also a glass bottom boat to be able to see the coral up close.
"Samae" in the southwest of the island. It is ong sandy beach about 700 meters. it has rocks and the forest floor is quite beautiful, perfect seclusion for relaxation and swim. The beach is one of many leisure tourists. In particular, European foreigners.
"Tian Beach" The beach is beautiful, the beach has a length of about 500 meters west of the island. This is a beautiful sandy beach as the Tawan. It is small and quiet. Suitable for travelers who want privacy.
"Nuan beach" in the south of the island. The beach is about 250 meters long, is a small area with a private ownership. Environment of coral is in perfect condition.
"Tayai beach" and "sharp head rocks" is a small beach with tourists who enjoy the tranquility. There are jet skis and Banana boat to play.
Last view. "Koanom scenic" is the most beautiful view of the island. it Located close to Samae beach. The travelers can walking distance or take a motorcycle to see the beauty of the sea in Pattaya. This area is also a place for mountain biking as well as nature enthusiasts.
When is the best time to visit
October to April is the time to should go beacause this period don't have monsoonal . The wave is in the calm sea. The hot weather is enough to swim in the beach. During the months from May to September is the monsoon period and the wind is quite strong. If you will go, you have to check the weather.
The quality of public relations for consumer product
If we're talking about consumers in their daily lives. Organizations, each organization must are competent to communicate with different consumers. , each organization has a strategy used to promote products. Consumables as varies.
Today we will talk about the sale of the organization's strategy. Each organization has a strategy to offer consumers, however. For example, soap parrot always synonymous to Thailand. And will remain forever "approach is evident in the market during 55 years of fragrant soap brand" The swing "brand soap Thailand 55 years ago when Kaew bird scented soap. In the Green Paper. A green parrot perched on my bold 3. It is known in Thailand as well. A solid of the strengths of the meat is maceration soap. And Best viewed with all water conditions. Good for bathing in the river, a canal in a way of life in Thailand's rural provinces.
At the position of soap. It be placed just "Soap rustic". While market in the city, most people will use a brand other than the inter is one of the strengths of the soap, which has become a weakness. Thailand is a mixture of herbal. Thailandwhich the majority of the time, it do not trust. Thailand is the trend of the society in Thailand of that time.
But after the advertising posters, Radio spots And various publications. Until the year 2514 the Parrot products are advertised on television for the first time. Indicate that in the revenue from the sale of up to 25 million soap. In the present "Fragrant soaps", Parrot has developed and manufactured a variety of products to meet the needs of consumers.
However, apparent that promoted to consumers is important because one of the people who do business on the business, then we have to analyze the needs of the consumer and the consumer decide how to respond to consumer satisfaction. And most importantly. We must know that we will releases it to consumers to understand the products. Finally, when we achieve the goal. We will be successful both now and in the future.
