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The common Mistakes in Customer Service

 

Hello everyone. Today I will talk about what should not do in customer service and solutions for this problem. This occupation is professional service what need support the emotional more than any other career. Therefore today for example, we will give everyone has been advised of the problem and how to solve this problem. As follows:

 

1. Your employees have a bad day and convey emotion in a conversation with the customer. (Everyone will find a story that is bad thing all days. However, the services need to keep them to myself).

2. Your employees hang up the customer (rule: Do not hang up the customer).

3. Your employees make the caller waiting them by don't ask the customer first. (Asked politely that your customers will keep them waiting before . Which hardly any customers who complain or say "no").

4. Your employees is deny or forget to say. "Please, please," "thank you" or "You are welcome". You sould say that you're welcome from your mind.

 

 

5. Your employees chat with your friends while you're on pick up the phone with customers. And your staff use telephone company for using a private talk. (Do not do this).

6. Your employees will not be able to answer customer questions, more than one word. (The answer to the question is rude and do not attentive).

7. Your employees asking them to call back at a time when employees are not busy too much. (will should not be who have to call back. Get the number of will and call back already.

 

8. Your employees turn speaker the phone without asking the customer that they will be allowed or not. (You have to ask them first).

For customer service. Some people are vulgar too. And the customer service is often seen as job no one is thankless. And almost no motivation or incentive for employees to do their duty properly.

But the problem here is the life of customer service officers may not have been fair. Some customers may be obscene and not pay attention to what he's done. But customer service can not be done. If they want to help the company achieve and maintain their job.